Today marks the 150th anniversary of San José State University, here in the middle of Silicon Valley. Both the San Jose Mercury News and San José State have put up a bunch of historical documents, photographs, and interviews. The Mercury has an interactive timeline that is especially good. Also, check out the list of notable alumni from Stevie Nicks to Jessica McClintock to Gordon Moore to Bill Walsh.
Matthew Skyrm from the Yahoo! Messenger product team appeared on John Dvorak’s Cranky Geeks video show tonight. Check it out to see Matthew in action, including an obscure Monica Lewinsky reference.
For Intuit’s customers, Tax Day turned out to be even more stressful than they’d feared – and the company faced quite a challenge, too.
The Mountain View financial software company’s servers couldn’t cope with the massive Web traffic from last-minute electronic filers. So when some Intuit TurboTax customers logged on to e-file their taxes, they saw error messages and weren’t able to file.
Being one of the “last possible minute” crowd myself, I have no problem believing that this mob scene overwhelmed their servers. But, the company’s response is what amazes me here in this quote:
Intuit blamed the problems on what was record site traffic leading up to Tuesday’s midnight tax deadline … Twice as many people e-filed with TurboTax Monday as during the comparable day last year, well beyond the company’s optimistic expectations.
There it is: rather than admitting they were overwhelmed, they’re practically saying it was users fault! Not their fault, but our fault. Intuit spokesperson Julie Miller brings it home, just to make sure we all know who’s fault it was:
The marketplace has essentially trained a generation of taxpayers to wait until the last minute.
Note to Self: Next year, please don’t be an idiot and wait until the last minute!
Doing my taxes today and wrestling with TurboTax as usual. Check out this cool error message while trying to file electronically: