Intuit Overwhelmed, Blames Customers

Well, it looks like my problems yesterday weren’t special at all. Everyone was having trouble according to the Mercury News story this morning: For Intuit’s customers, Tax Day turned out to be even more stressful than they’d feared – and the company faced quite a challenge, too. The Mountain View financial software company’s servers couldn’t cope with the massive Web traffic from last-minute electronic filers. So when some Intuit TurboTax customers logged on to e-file their taxes, they saw error messages and weren’t able to file. Being one of the “last possible minute” crowd myself, I have no problem believing…

Continue Reading →