Keeping track of technical issues, bugs and tasks between companies can be a real hassle. In my current job, we’ve been using Excel spreadsheets with a couple of partners, emailing them back and forth with changes and updates. These quickly get out of sync, causing us to lose track of important issues. Also, this is only helpful for a very short summary of each issue — forget trying to have a more detailed conversation or screenshot attachments.
For one project we decided to try JIRA OnDemand and couldn’t be happier with the results. For only $10/month for the first 10 users, we’ve got a shared online tracking system that both companies can access. We divided the 10 users up across the two companies, and were up and running in about 10 minutes.
It helps that JIRA is pretty simple to learn and use, especially for anyone who’s used any type of bug tracking system. We’ve got email notifications, attachment support, and the ability to converse in detail on each issue as we resolve them.