His best quote relates to the perception that it’s the "computer" at fault when the results aren’t as expected:
This is reflected in the fact that the rankings are routinely described as "computer" http://forhealthylives.com/ rankings. Computers, like automobiles and airplanes, do only what people tell them to do. If you’re driving to Cleveland and you get lost and wind up in Youngstown, you don’t blame your car. If you’re doing a ranking system and you wind up with Murray State in western Kentucky as the national football champion, you don’t blame the computer.