Monthly Archives: April 2007

Adventures with Sprint

This weekend I learned an important lesson: don’t try to make a double phone switch moments before leaving home for the weekend. The call to Sprint went well enough and she assured me the changes would take effect within 4 hours. They didn’t, of course, because the agent had skipped the important part where I need to reprogram my phone with the new number. She said it wasn’t necessary, so I went along…doh, big mistake.

Coming home late Sunday night I discovered the next surprise: Sprint customer service is not open 24/7. On Sundays, for example, they’re only online from 9am to 9pm (Pacific time). The automated menu system is there, but real live humans are not. How can you be a telecommunication company and not have 24/7 customer support?

Luckily, there are plenty of searchable forums to help explain the programming sequence, so I got everything running again on my own. One good site in particular is the PhoneNews.com Knowledge Base which is a wiki that documents details for all phones sold by US mobile carriers. (Also: they’re hiring.)

Inside Scoop on Credit Card Affiliates

I recently received an unsolicited offer from a credit card services company asking me to sign up for their affiliate program. It looks like my blog was discovered based on my Nascar postings, because the first card profiled is the Nascar-related Visa.

What was interesting to me was the amount of money being offered for these deals. There were a lot of brand-name cards like Discover, Chase, American Express, Bank of America, and so on. You could earn anywhere from $30 – $50 for each card approval. Not too bad for just putting an affiliate link on your website or newsletter.

They even have cards designed for those with no credit or who are “rebuilding” their credit. The payout for each application ranges up to $25 for these. If you’ve even wondered about those free giveaways at sporting events — where they give a free shirt or something just for applying for their card — now you can see the economics of it.